Pro X30

The right ear connection was loose right out of the box which cause audio to cut out frequently. When i reached out to ‘customer service’ i was told to essentially get bent. They wouldn’t send a replacement pair, and told me to attempt to re-secure the loose connection. $400 headphones, that don’t work, and westone doesn’t stand behind their product.

I bought these in December.
The first time I used them the right cable kept detaching.
I reached out to customer service and after a few weeks, I finally got a response. The response was to send them back. I responded saying that if I send them back, then I have absolutely nothing to use, and then I never got a response.
I would think the correct way to handle the situation is for them to send out a replacement pair and for me to send back the ones that don’t work properly so that they can work on the problem.
While the sound quality in general is good, the fact that the cable detaches constantly, which results in the earpiece either getting stuck in your ear, or it falls onto the floor (which is like trying to find a needle in a haystack), I would say they kind of suck and the customer service is about the same.
I see another review stating the same issue (the cable detaching and no response from “customer service”) so clearly it’s a defect in general and a lack of true service.
Frustrating!

Product was originally scheduled for delivery by FedEx on Thursday 2/20, then Friday 2/21, now today 2/24/25

small, light, and they sound amazing. From the moment I spoke into my mic for soundcheck, I could tell everything was so much clearer than my previous set (KZ-10s)

I have used Westone earbuds in the past with mixed success. They sound great, but ultimately break over time, in spite of taking the utmost care. I decided to go for another pair to take advantage of their year end sale. Much to my disappointment, straight out of the box one of the cable connections is loose, resulting in intermittent audio with the slightest movement of my head. This is no good. A support ticket was immediately opened, but I have yet to hear back. This was a few days ago. Granted this is the holidays and I'm sure staff are away on vacation, but they are certainly aggressive enough to send me emails promoting their sale and asking for a review. So, here you go. I'd be happy to edit this review if we can get this sorted out (the ball is in your court, Westone). I look forward to your response.