Browse our Frequently Asked Questions to answer common inquiries.
Custom Fit FAQ's
After careful consideration, we have decided to close our US custom in-ear monitor business. As a result, we will no longer accept orders for new custom in-ear monitors after July 15, 2024.
We will no longer accept orders for new custom in-ear monitors after July 15, 2024.
Rest assured that if your order was placed on or before July 15, 2024, your order will be completed.
Please be assured that we will continue to honor our two-year warranty obligations for custom in-ear monitors sold on or before July 15, 2024.
Out-of-warranty repairs will still be offered for the foreseeable future and for as long as repair components remain in inventory.
Repairs pricing can be found by visiting our repairs page: https://westoneaudio.com/product/request-a-repair/
For details on your warranty, please contact our Customer Service team at custom@westoneaudio.com
Universal Fit FAQ's
- The Mach line offers up to 8 drivers in an ergonomic form that allows all day use on and off the stage.
- The Pro X line offers up to 5 balanced-armature drivers designed especially for the stage.
- The AM Pro X line offers the same audio power as the Pro X, but with a built in StageSense filter that allows the user to connect with their surroundings.
General FAQ's
To initiate a repairs request, please visit our repairs page for details: https://westoneaudio.com/product/request-a-repair/
